Unused items purchased from eastrain2012.com may be returned in their original condition within 30 days of delivery for a full merchandise refund, not including shipping charges.
To request a Return Authorization, please contact us at [email protected], All returns require a Return Authorization.
Except in cases where the return is the result of an error by East Rain or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. East Rain will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.
The refund amount will be reduced by 20% when:
Orders/Items are refused upon delivery
Returns are made without authorization
Returns are made past the 30 day return window
IMPORTANT NOTE: Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.